Vip123 Terms & Conditions – Platform Usage Guidelines for Malaysia

1. Member Eligibility & vip123 Account Registration

To register and use the platform vip123, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years on the date of registration. vip123 enforces age verification and reserves the right to request official identification documents (MyKad or passport) at any time.
• Are a resident of or are located in Malaysia at the time of using the platform.
• Registering under your own true name and identity — false information or identity borrowing is strictly prohibited.
• Never previously banned or suspended from the vip123 platform.
• Have full legal capacity to enter into a binding agreement.

Each member is only permitted to hold one account active on vip123. If our system detects multiple accounts believed to be owned by the same individual, all such accounts may be suspended immediately and the balances within them may be forfeited pending an internal investigation. This is to protect the integrity of the platform and ensure fairness for all other members.

At the point of registration, you are solely responsible for ensuring that all information provided is accurate and up to date. vip123 is not liable for any losses arising from incorrect, incomplete, or outdated information submitted during or after the registration process.

2. Deposits, Withdrawals & Financial Transactions

Vip123 supports the following deposit and withdrawal methods exclusively for members in Malaysia:

All successful deposits will be credited to your vip123 account balance within the timeframes stated above. If your deposit has not been credited after 10 minutes, please contact the vip123 support team with proof of transaction for manual review.

For withdrawals, vip123 is committed to processing all requests within 15 minutes for fully verified accounts. Platinum and Diamond members enjoy express withdrawals within 5 minutes. Withdrawals must be made to the same payment method used for your last deposit, unless specific approval has been granted by the vip123 finance team.

Vip123 reserves the right to request verification documents (such as bank statements or transaction screenshots) before processing withdrawals exceeding RM 5,000 in a single request. This is a standard security measure to protect members against fraud and money laundering.

3. Bonus, Promotions & VIP Rewards Programme

Vip123 offers members a variety of bonuses and promotions from time to time. All bonus offers are subject to specific terms and conditions stated alongside each offer. The following are general principles that apply to all bonuses at vip123:

• Every bonus carries a wagering requirement that must be met before any withdrawal from bonus funds is permitted. The wagering requirement will be clearly stated in the terms of each bonus.
• Bonuses cannot be transferred between accounts or converted directly to cash without fulfilling the wagering requirements.
• Vip123 reserves the right to void any bonus suspected of being obtained through fraud, system exploitation, or a breach of the terms of use.
• The welcome bonus is available to new members making their first deposit only. One welcome bonus per member, per household, per device, and per IP address.
• Members who register multiple accounts to claim bonuses repeatedly will be suspended and all bonuses forfeited.

For vip123 VIP Rewards Programme, VIP Points are accumulated based on real-money wagers (excluding bets placed with active bonus funds). Point accumulation rates, redemption conditions, and the benefits of each VIP tier are outlined on the VIP Rewards page and may be updated from time to time. vip123 will provide at least 7 days' notice before any adverse changes to the VIP programme take effect.

4. Game Rules & Platform Integrity

All games offered on the platform vip123 — including slots, live blackjack, baccarat, roulette, Sports Betting, lottery, virtual sports, and e-sports — are each governed by their respective game rules available on the platform. The following general rules apply across all game categories:

• All game results are final once processed by the system. Any dispute relating to a game result must be submitted within 48 hours after the result has been recorded.
• The use of third-party software, bots, or any tool that provides an unfair advantage is strictly prohibited and may result in immediate account suspension.
• For Sports Betting, the odds that apply are those displayed at the time the bet is confirmed. vip123 reserves the right to void bets placed at odds that contain an obvious error, with no penalty to the member.
• In the event of a technical disruption affecting game outcomes, vip123 reserves the right to void or cancel the affected rounds and return the wagered amount to the member's account.
• Any attempt to exploit software bugs or system vulnerabilities for financial gain is a breach of these terms and will be subject to appropriate action.

Vip123 uses a Random Number Generator (RNG) system independently audited by qualified international certification bodies. Audits are conducted on a regular basis — typically every six months — to ensure the randomness and fairness of all games made available to our Malaysian members.

For Live Casino games with real dealers, session recordings are retained by the software provider for a specified period for dispute resolution purposes. Members may request a review of recordings for a specific round through the vip123 support team by providing the relevant date, time, and round number.

5. Account Security, Privacy & Data Protection

Vip123 takes seriously our responsibility to protect the personal information and account security of every member. Our platform is secured with 256-bit SSL encryption — the industry standard for online transaction security and the same technology used by banking institutions in Malaysia.

Personal information collected by vip123 during registration and use of the platform — including name, phone number, email address, and transaction details — are collected solely for the following purposes:

• Member account management and verification
• Deposit & withdrawal processing
• Account, bonus, and promotional communications
• Compliance with applicable legal and regulatory requirements
• Fraud prevention and anti-money laundering
• Improving user experience based on usage patterns that cannot be personally identified

Vip123 does not sell, rent, or disclose members' personal information to third parties for marketing purposes without your explicit consent. Where disclosure to third parties is required (such as payment service providers or regulatory bodies), it is carried out with appropriate contractual safeguards and only to the extent necessary.

As a member, you have the right to access, correct, or request deletion of your personal data under the Malaysian Personal Data Protection Act (PDPA) 2010. To submit any personal data request, please contact our compliance team by email at support@vip123-khelo.com.

6. Account Suspension, Closure & vip123's Rights

Vip123 reserves the right to suspend or close any member's account at any time where there is reasonable cause to do so. Grounds that may lead to such action include:

• Registration using false information or a borrowed or stolen identity
• Multiple accounts held by the same individual
• Attempted fraud, money laundering, or suspicious financial transactions
• Use of unauthorized software, bots, or methods to gain an unfair advantage
• Abusive or threatening conduct towards support staff or other members
• Violation of any part of these Terms & Conditions
• Requests from authorised regulatory bodies or law enforcement agencies

In the event of an account suspension, vip123 will notify the member via their registered email or phone number within a reasonable timeframe, unless doing so would compromise an ongoing investigation. Any real cash balance (excluding bonus funds) in a suspended account will be returned to the member once the investigation concludes and no breach is found.

Members may also request to close their own account at any time by contacting the vip123 support team. Account closure requests will be processed within 5 business days. Any remaining cash balance in a voluntarily closed account will be returned to the member via an approved payment method.

7. Responsible Gaming & vip123's Obligations

Vip123 is fully committed to responsible gambling. We provide a range of tools and resources to help members stay in control and enjoy entertainment in a healthy way:

• Deposit Limit: You may set daily, weekly, or monthly deposit limits through your account settings. These limits take effect immediately and cannot be increased without a 24-hour waiting period.
• Session Limit: Set a maximum session time for your gameplay. The platform will notify you when you are approaching the time limit.
• Temporary Self-Exclusion: Lock your account for a period of 7 days, 30 days, 60 days, or 6 months. During this period, you will not be able to log in or make any transactions.
• Permanent Self-Exclusion: For more serious cases, the self-exclusion option remains available. This is irreversible and will permanently close your account.

Vip123 will not send any promotional offers or marketing communications to members who are in a self-exclusion period. This is our unwavering commitment to the wellbeing of our members.

Platform vip123 is strictly prohibited for individuals under the age of 18. We carry out age checks during registration and reserve the right to request additional age verification at any time. Should we confirm that an account is held by a minor, the account will be closed immediately and all associated transactions will be voided.

8. Amendments to Terms, Disclaimers & Governing Law

Vip123 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. For changes considered material or that adversely affect members, vip123 will provide at least 14 days before changes take effect, via your registered email or an in-platform notification.

Continued use of the vip123 platform after the effective date of any amendment constitutes your acceptance of the updated terms. If you do not agree with any changes, you have the right to close your account and withdraw your real cash balance before the changes take effect.

These Terms & Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or related to the use of the vip123 platform that cannot be resolved through our internal complaints process will be referred to an appropriate dispute resolution mechanism.

Vip123 makes no guarantee that the platform will always be available, uninterrupted, or error-free. While we do our best to ensure smooth operation, scheduled maintenance or unforeseen events may occasionally require the platform to be taken offline temporarily. We will provide advance notice for any planned maintenance exceeding 30 minutes.